Hello, I'm
Virtual Assistant
Seasoned Virtual Assistant with 10+ years of combined professional and research experience building high-value client relationships, driving product adoption, and consistently reducing churn across B2B and B2C environments.
Seasoned Virtual Assistant with 10+ years of combined professional and research experience building high-value client relationships, driving product adoption, and consistently reducing churn across B2B and B2C environments.
Proven track record of owning the full customer lifecycle — from onboarding and value realisation through to renewal negotiation, consultative upselling, and revenue expansion — translating data insights and customer goals into measurable business outcomes.
Adept at leading cross-functional and offshore teams, orchestrating executive-level business reviews, and applying AI-powered tools to accelerate customer health monitoring and retention strategy. Seeking a full-time role where deep client relationships and revenue growth go hand in hand.
Years of Experience
Years of Experience as a Virtual Assistant
Clients Managed
2014 - 2018 | Rochester, New York
Double-Major in Chemical Engineering (B.S.) & Physics (B.A.)
Cluster in Psychology
Cluster in Spanish Studies
GPA: 3.0/4.0
Rochester, NY
RemoteFull-Time
Houston, TX
RemoteFull-Time Contract (through guru.com)
Gaza, Palestine
RemoteFull-Time
Rochester, NY
OnsitePart-Time
Collaborated with 3 other team members to complete all aspects of a research project, including the production of software and equipment as well as designing, running and analyzing the results of a series of experiments. Developed strong cross-functional communication and project coordination skills applicable to customer success management.
Rochester, NY
OnsitePart-Time
Collaborated with 2 graduate students to complete all aspects of a research project, including designing, running and analyzing the results of a series of experiments. Strengthened structured problem-solving and multi-stakeholder collaboration capabilities in a fast-paced academic environment.
Rochester, NY
OnsitePart-Time
Collaborated with professors to run workshops and grade and proctor exams. Built strong communication, facilitation, and relationship-management skills foundational to customer onboarding and success motions.
Boston, MA
OnsiteFull-Time
Collaborated with another student and a senior scientist to make advancements in the production of a medical device by producing software and running experiments. Demonstrated the ability to deliver results in fast-paced, goal-driven, cross-functional environments.
Rochester, NY
OnsitePart-Time
Collaborated with program director to prepare study materials and run workshops for student cohorts. Cultivated coaching, facilitation, and peer relationship-building skills that directly mirror customer onboarding and ongoing success motions.
PMP, Ltd.
Employee of the Month
PMP, Ltd.
Employee of the Month
PMP, Ltd.
Top Client Retention Performer
Holon Labs
100% Client Renewal Rate — 3 consecutive quarters
Holon Labs
Customer Champion Award — highest NPS portfolio
The Olayan Foundation
Academic Excellence Fellowship
University of Rochester
Best Project Award
University of Rochester
The Genesee Scholarship
University of Rochester
The Rochester National Scholarship
Ready to discuss how I can drive customer success and revenue growth for your organization? Schedule a conversation at your convenience.
Choose a time that works best for you from my calendar
Contact information available upon request
Executive Manager
Holon Labs
Sales Manager
Virgin Media
COO
PMP, Ltd.
Professor
University of Rochester
Professor
University of Rochester
I'm always open to discussing new opportunities, collaborations, or connecting with fellow professionals in the customer success space.
[email protected]
+(20) 105 061 1317
linkedin.com/in/abdo-saifeddin
Cairo, Egypt